OFFICE OPEN TO PUBLIC
Q: Are you closing your offices to the
A: Commencing on Monday, March 23, 2020, we closed all property
office to the public. We are reopening the offices at 100 Midtown
beginning June 2nd. We will be open from Monday through
Friday from 9 AM to 5 PM and Saturday from 10 AM to 5 PM. We
will remain closed on Sundays. We encourage residents to do all
property-related business, such as rental payments, work orders,
communications, etc., by phone, email or through the Resident
Portal. Residents are discouraged from entering our offices except
in an emergency situation and should contact the staff prior to
coming to the office in person.
Q: If you are closing the office, how do I get my
A: At this time, we are accepting all packages to support our
resident needs including medications and food delivery.
Our staff will contact you if a package is received for you and
will still offer delivery to your door.
Q: Will I still be able to come into the office to access
coffee, popcorn and refreshment services?
A: We will continue to refrain from offering refreshment services
in our clubhouse and offices at this time.
Q: Will you still be completing work orders?
A: We will continue to complete all work orders as they come
into the office to meet our resident’s needs. Prior to
providing an in-unit repair or maintenance service, we will contact
the resident and inquire as to whether any of the occupants: (a)
have recently traveled and where, (b) experienced any recent
sickness and its nature and (c) are currently
self-quarantined. Once the unit is determined safe for entry,
maintenance workers will follow CDC guidelines and wear protective
gloves and masks, wipe down and sanitize the areas where they will
be working and request appropriate social distancing between the
staff and residents in the unit, if any.
Q: Are you only completing emergency work
A: No. We will continue to complete all work order requests
as they are received to meet our resident’s needs.
Q: If I am locked out of my apartment, will staff still be
deployed to the unit to provide me access to my unit and/or
A: We will continue to provide lockout services in order to ensure
our residents continue to have access to their apartment and
Q: If a resident is ill or quarantined, will you still
access my apartment?
A: It is the resident’s and roommate’s responsibility to notify the
office of any recent illnesses, quarantine or recent travel
undertaken prior to initiating a work order or requesting a
property team member to access your apartment. Permission
should be received from all residents in the apartments prior to
submitting any work orders that require access to your
apartment. In the event you or one of your roommates have
tested positive for COVID-19, only emergency work-orders including
those with life and safety implications will be completed.
Q: I have lost income due to lay off, shortened hours or
termination. Do I still have to pay my
A: Rent is still due according to the lease agreement. Please refer
to your lease agreement for any additional questions on when
payments are due. We will not be abating any rental payments. We
will also, follow all federal, state and local regulations mandated
in response to COVID-19. If you need additional support with your
rental payments, please reach out to our office.